Privacy Policy

1. Data controller

QA Quality Academy Company, 8 The Green, STE A, Dover, DE 19901, USA – State of Delaware no. 7081248 – Identification no. 35-2645074.
Contact for privacy matters: aqqualityacademyllc@gmail.com

2. Personal data we collect

  • Contact form and email: name and surname, email address, organisation/website (optional), and the content of your request.
  • Enrolment, qualification and certification: curriculum vitae, identification document, diplomas and degrees, professional and auditor certificates, training certificates, records of consultancy and audit experience, exam and assessment results, and the certificates we issue.
  • Online lessons: data needed to take part in Zoom sessions (name, email, attendance).
  • Technical data: data collected by the website platform for its operation and security (see the Cookie Policy).

3. Purposes and legal bases

  • Answering your requests and sending quotes: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) / your consent.
  • Managing enrolment, courses, tests, assessments, issuing certificates, surveillance and recertification: performance of a contract (Art. 6(1)(b)).
  • Handling appeals and complaints; certificate verification: legitimate interest in the integrity of the certification scheme (Art. 6(1)(f)).
  • Keeping records of applications, assessments and certificates: legitimate interest in the traceability and integrity of the qualification process, and legal obligations where applicable (Art. 6(1)(c) and (f)).
  • Administrative and accounting obligations: legal obligation (Art. 6(1)(c)).
  • Website security and operation: legitimate interest (Art. 6(1)(f)).

We do not use your data for automated decision-making or profiling. We do not send marketing emails without your consent.

4. Who receives your data

Your data is processed by authorised staff of QA Quality Academy (for example the Quality Manager, Training Coordinator and assessors). It may also be processed by service providers who act on our behalf, such as the website platform (Webador), our email provider and Zoom. If you ask us to, or if the qualification service requires it, we may share it with the certification body concerned.

5. International transfers

QA Quality Academy Company is based in the USA, and some of our providers may process data outside the European Economic Area. Where required, transfers are protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.

6. How long we keep your data

  • Records of applications, assessments, evaluations and issued certificates: at least five (5) years, in line with our procedure.
  • Accounting documents: for the period required by applicable law.

7. Your rights

Under the GDPR you can ask for access to your data, and for its rectification, erasure, restriction or portability. You can object to processing based on legitimate interest and withdraw your consent at any time, without affecting processing carried out before you withdrew it. You can also lodge a complaint with a data protection supervisory authority. To exercise your rights, write to aqqualityacademyllc@gmail.com.

8. Is providing data mandatory?

The fields marked with an asterisk, and the documents required for enrolment and qualification, are necessary to handle your request or provide the service. Without them, we cannot proceed.

9. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.

10. Changes

We may update this policy. Any changes will be published on this page.